Returns and Exchanges Policy
At Rossica, we’re all about creating the perfect atmosphere with our candles, and we want you to be 100% satisfied with your purchase. If you’re not completely happy with your purchase, we offer a 10 day return window from the date of purchase.
Exchanges: We want your experience to burn bright! If your candles aren’t quite the glow you were looking for, we offer a refund or exchange on our Candles. Kindly contact us via email on info@rossica.com
Return Policy:
• You can return our Candles as long as they are still unused, unopened and still in their original condition within 10 days of receiving your order for a refund or exchange.
• Refunds are available only to the original purchaser. A €5 delivery charge, which was applied at the time of purchase, will be deducted from your refund.
Exchange & Pricing Details:
Items being exchanged will be valued at the original purchase price. The replacement item will be priced at the current rate, with any available promotions applied.
Return Process:
- Contact us via Email on info@rossica.com
- We will provide you with an address once you have contacted us.
- The candle will be inspected to make sure it’s unused, undamaged, and in the same condition as when received.
- After passing inspection, we’ll issue store credit or refund for the amount of your original purchase (minus the €5 delivery charge, which was applied at the time of purchase)
4. You’ll receive an email confirming your store credit or refund once processed.